Simply browse our collections, select your preferred items, choose the correct size, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Orders are processed quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at support@noctra.com. Changes are not guaranteed once processing has begun.

No. NOCTRA ships only within Canada. Shipping availability and costs will be displayed at checkout.

Yes. Once your order has shipped, you’ll receive a tracking number via email.

We accept returns on unworn, unwashed items in their original condition and packaging. Requests must be made within a specified return window after delivery.

To initiate a return or exchange, please email support@noctra.com with your order number and reason for the request.

For best results:

• Wash in cold water
• Use mild detergent
• Avoid bleach
• Air dry or tumble dry on low
• Do not iron directly on prints
  

Always follow the care instructions on the garment label.

No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout.

Yes. NOCTRA takes your privacy seriously and uses secure systems to protect your personal and payment information.

You can reach us via email:

• Customer Support: support@noctra.com
• Business & Wholesale Inquiries: kd-1217@outlook.com
  

We aim to respond to all inquiries within 24–48 business hours.